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Returns

Faulty or Damaged Goods

Search Press Limited will deal with you fairly and quickly if this issue arises. We only stock high quality items, and all goods are checked before despatch.

In the unlikely event that you receive goods damaged in transit or faulty goods, please contact us within 24 hours of receipt. Search Press Limited will either offer a full refund or replace the faulty or damaged items.

Please open all packages with care and keep the packaging in case goods need to be returned. Should goods be returned not in the state that you received them, we will not be able to offer a full refund.

We will not be able to offer a refund if you have not contacted Search Press Limited prior to despatching your goods back to us.

Please remember that you will be responsible for the goods until we receive them. For your own protection we suggest you use a delivery method which requires a signature upon delivery.

Unwanted Goods

You can return unwanted goods. Please follow these steps:

– Keep the goods in an unused and unmarked condition with the original packaging
– Contact Search Press Limited by email or phone to arrange the return
– Return the goods within 14 days, unused and in the original packaging

Please bear in mind that the goods are your responsibility until Search Press Limited receives them. For peace of mind, either return them yourself or use a delivery method that requires a signature. Search Press Limited will then refund the cost of the goods (but not the costs of postage).

If you have any queries about returning goods, please contact us before sending anything back.

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